CHAPTER 15 : CREATING COLLABORATIVE PARTNERSHIPS

Teams , Partnerships, and Alliances

• organizations create and use teams, partnerships, and alliances to                                    - undertake new initiatives                                                                                                         -  - address both minor and major problem                                                                                  -capitalize on significant opportunities

• organizations create teams, partnerships and alliances both internally with employees and externally with other organizations.
• facilitating the sharing and flow of information.
• core competency is an organization's key strength, a business function that it does better than any of its competitors.
•  
• core competency strategy is organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes.
• information partnerships occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer.

Collaboration Systems

• an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information.
• categories:
• unstructured collaboration (information collaboration)
• structured collaboration (process collaboration)

Explicit and Tacit Knowledge

• explicit consists of anything that can be documented, archived, and codified, often with the help of IT.
• tacit is knowledge contained in people's head.

Content Management

• - provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment

Working Wikis

• -wikis is web-based tools to make it easy for users to add, remove and change online.

Workflow Management Systems

• -workflow defines all the steps or business rules, from beginning to end, required for a business process.
• -workflow management system is facilitates the automation and management of business processes and controls the movement of work through the business process

Groupware Systems 

• -groupware is software that supports team interaction and dynamics including calendaring, scheduling and videoconferencing.