CHAPTER 12 : INTEGRATING THE ORGANIZATION FROM END TO END - ENTERPRISE RESOURCE PLANNING

ERP - Enterprise resource planning

• ERP system is a databased, when a user enters or updates information in one modul, it is immediately and automatically updated throughout the entire sytem.
• ERP bringing the organization together

Integrating SCM, CRM, ERP

• all are the backbone of e-business
• intergration of these is the key to success for many companies
• integration allows the unlocking of information to make it available to any user, anywhere, anytime

Integration tools

many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together.

• Middleware - several different types of software which sit in the middle of and provide connectivity between two or more software applications.
• Enterprise application integration (EAI) middleware - packages together commonly used functionally which reduced the time necessary to develop solutions that integrate applications from multiple vendors.
• Data points where SCM, CRM and ERP integrate

Enterprise Resource Planning (ERP)

ERP systems must integrate various organization processes and be:

•  flexible
• modular and open
• comprehensive
• beyond the company

SAP boasts 20,000 installations and 10 million users worldwide.

ERP solutions are growing because:

• ERP is a logical solution to the mess of incompatible applications that had sprung up in most businesses.
• ERP addresses the need for global information sharing and reporting.
• ERP is used to avoid the pain and expense of fixinf legacy systems.